Frequently Asked Questions

Whether you’re an agency doing compliance work for your client, or you need to bring your own website to compliance, the plugin dramatically reduces the time and effort needed to achieve digital accessibility compliance. Our clients are reporting a time savings at 10 to 1 or more over attempting to manually audit the website without the plugin.

Right now the plugin is only for websites powered by WordPress. WordPress is the most-used platform in the history of the internet. The numbers change here and there, but about one-fifth of all websites today and two-thirds of CMS-powered websites are WordPress.

As of April 13, 2018, this plugin has been updated to address the Federally-required WCAG 2.0 level A and AA compliance. If you’re in need of the highest and most-complex level of compliance, AAA, please contact us.

Absolutely! We’re constantly on the lookout for changes in ADA regulations which may require an update to the plugin. Additionally, we’re always looking for ways to improve the performance and features of the plugin. Several of our recent plugin updates included features that customers requested.

The plugin works with any WordPress website version 4.0 and up, and any version of PHP 7 and up.

Yes, please do! This plugin is meant to be an evolving, ever-improving tool to help you meet and maintain ADA compliance. If you’d like to make a recommendation, please fill out the inquiry form on our contact page. As we hear from our customers, we’ll be scheduling improvements and releasing plugin updates.

This plugin is a powerful tool that will help guide you, and save you a profound amount of time when it comes to bringing your site into compliance and maintaining it over time. We believe that if you regularly use the plugin (monthly scanning or more often if your site changes frequently), follow its instruction, and make the fix what it identifies, your website will be far more compliant than before and you’ll be mitigating a large majority of your risk. You’ll find that using the plugin will save you an incredible amount of time as you maintain your site’s compliance on a month-to-month basis. Our average customer is reporting a 10x-20x time savings over manually identifying and fixing these problems. In extreme cases, 30x time savings has been reported! Using the plugin alone does not guarantee compliance. Some parts of accessibility can’t be automatically scanned and must be manually audited. For example, whether or not the site is navigable without a mouse is something that can only be determined by a human auditor. Our sister organization, Online ADA, provides independent 3rd-party audits and certifications of compliance, and you can learn more about that service by clicking this link. Remember, ADA and WCAG 2.1 digital accessibility is a complex topic with many technical requirements. For the first 20 years that websites have existed, an ADA-compliant website was very difficult to achieve, and perhaps even harder to maintain. The ADA Plugin for WordPress makes this process profoundly easier. If you want to make your website truly accessible as well as mitigating risk, your best course of action is to purchase and regularly use this plugin, and to hire Online ADA to independently audit and verify your website’s compliance.

Theoretically, someone could purchase and install the plugin, run a scan, dramatically improve their website, save tens of thousands of dollars over a manual website audit, and then ask for a refund all in the same day. We do not offer refunds for the purchase of this plugin. All sales are final with one exception; we’ll issue a refund for inactive (not yet activated) licenses within 30 days of purchase. Please allow 5-10 business days for a refund to be processed and issued.

The plugin will work with any properly coded theme. If you have a technical issue contact us. Your license includes unlimited technical support. As of Spring 2019 we have found zero theme incompatibilities.

That is a very technical question. ADA Compliance for websites, in short, is designed so people with physical impairment (for example, being blind) can still experience your website. The federal government has done a poor job of documenting the requirements…they’re buried seven levels deep within giant federal websites that haven’t been updated in a decade. Included in the ADA Plugin, in our opinion, is the definitive list of requirements, which we’ve found over years of researching the topic.

In our opinion, every website should be ADA compliant. To us, its about equity. It’s about giving every person, no matter their physical limitation, equal opportunity. That being said, any government (local, city, county, state, regional, federal) website has to be ADA compliant, and organizations that receive government funds also must have an ADA-compliant website. We’re predicting (and already beginning to see) a shift in 2018 and beyond that States will begin enforcing and requiring digital accessibility compliance just as they enforce physical accessibility compliance (wheelchair ramps, accessible bathrooms, etc…)

The plugin dramatically reduces the amount of time needed to achieve and maintain ADA compliance for your website. There are key pieces of functionality within the plugin that address each federal ADA requirement. The plugin scans your website (and can be set to auto-scan on a schedule) using a multi-step process and identifies things that need to be resolved. There are some parts of ADA compliance that just cannot be scanned; they must be interpreted by a person. The plugin accounts for that as well. Included in the scan is a checklist to make sure that you haven’t forgotten about anything.